FAQ
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Do your service prices include the cost of spare parts?
Our service packages (like the £30 Gear Tune-up) cover the labour for the work described. Any replacement parts needed (e.g., new chains, brake pads, or cables) are charged separately. We will always provide a quote and wait for your approval before fitting any new parts.
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Do you work on Electric Bikes (e-bikes)?
Yes! We provide mechanical servicing for e-bikes. Please note that while we handle the "bike" side of things (brakes, gears, tyres), we recommend visiting a brand-specific dealer for complex motor/software diagnostics (e.g., Bosch or Shimano firmware updates).
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My bike is making a "weird noise"—can you fix it?
Absolutely. Creaks and clicks are our specialty. We recommend booking a Valet and Safety Check or a specific diagnostic appointment where we can strip, clean, and re-grease the likely culprits (usually the bottom bracket, headset, or pedals).
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How do I book an appointment?
You can book directly through our online calendar or send us a message via the contact form. For urgent repairs or event support enquiries, feel free to call us at 0747 274 0777.
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Do you offer discounts for multiple bikes?
Yes! Mobile call-outs are much more efficient when we service several bikes at once. If you and your neighbours or colleagues book together, we can often offer a reduced rate. Contact us for a custom quote.
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Can you provide mechanical support for my cycling event?
Yes, we are experienced event organizers and mechanics. We provide on-site support for sportives, audax, and cyclocross events, including pre-start checks and "roving" mechanical assistance. Check out our Event Organisationpage for more details.